Your produce is picked by our staff of personal shoppers. They are regularly trained in a hands-on produce course to ensure the highest quality selection.
CAN I MAKE CHANGES TO A SUBMITTED ORDER?
Yes, however, at this time, orders cannot be edited online. You will need to contact our Customer Care team to make changes to your order. Changes must be made no later than two hours prior to the beginning of your scheduled pickup window. Please note that changing your pickup date may affect prices and promotions. Also, promotional codes can not be added to an already submitted order.
IS THERE A MINIMUM ORDER AMOUNT?
No, there is not a minimum order amount. Note that some promotions require minimum purchases.
WHY DOES MY ORDER CONFIRMATION SAY THAT PRICES ARE ESTIMATES ONLY?
The prices quoted at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of pickup because of variations in product weights (e.g. variable weight items such as produce), available prices between the date you submit your order and the date/time your order is filled and picked up, substitutions, taxes, bottle deposits and item availability.
HOW DO YOU KEEP MY GROCERIES FRESH?
Your order is put together and ready for pickup in less than an hour. Your cold items will stay in our refrigerator and/or freezer until pickup to ensure your order stays fresh!
CAN I FIND ALL THE PRODUCTS ONLINE THAT I BUY IN THE STORE?
At present, we do not have all the items in our store on the site. However, if you do not find something on the site that you know is in store you may add it to special requests and the end of checkout.
HOW DO I PAY FOR MY ORDER?
We accept Visa, MasterCard, American Express, Discover cards. Cash, personal checks, and other charge accounts are currently not accepted.
WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?
Occasionally, we may run out of an item. At checkout we ask you if you would like us to attempt to substitute a similar item. You always have the option of returning a substituted item for a full refund. If you are dissatisfied with an item when it is picked up, notify a member of our staff, and bring it in the store and your credit card will receive a refund for the price charged for the item. If an item is missing from your order, you have 48 hours from the time of pickup to notify Customer Care for a full refund. Note that certain items, including alcoholic beverages, baby formula and tobacco products cannot be returned or refunded once you have accepted pickup.
IS MY PERSONAL INFORMATION KEPT CONFIDENTIAL?
DO YOU HAVE A SMARTPHONE APP FOR SHOPPING ON THE GO?
Not at this time, but our website is designed to work well on mobile-sized screens.
CAN I RETURN UNSATISFACTORY OR UNWANTED ITEMS?
If you are dissatisfied with an item when picked up, notify a member of our store and bring your credit card and the receipt into our store and you will receive a refund. Upon pickup, you will be provided a receipt. You can return the items directly to our store using the original receipt. Note that, depending on particular policy regarding the item returned and the date of purchase, we may only issue store credit in refund rather than issue a cash refund to your credit card. Also note that pickup times are not guaranteed and convenience fees are not refundable.
WHAT ITEMS CANNOT BE RETURNED?
Certain items, including, but not limited to alcoholic beverages, baby formula and tobacco products, cannot be returned or refunded once you have accepted pickup.
WHAT SHOULD I DO IF I HAVE ANOTHER ISSUE?
We strive to make your shopping experience quick, convenient and simple. If at any time your expectations are not being met, please reach out to our Customer Care team and we'll do our best to make it right.
CAN YOU SHIP MY ORDER TO ME?
We offer local in-store pickup within our community. Unfortunately, we are unable to otherwise ship products.